Legal

Booker Terms of Service

Effective: 05 June 2026 Version 1.0

Welcome to Haveaspot! These Terms of Service (“Terms”) govern your access to and use of the Haveaspot online platform, including our website (https://haveaspot.com/), any mobile applications, and associated services (collectively, the “Platform”).

The Platform connects individuals and entities looking to book spaces (“Bookers”, “you”, “your”) with venues (including, but not limited to, community venues, village halls, schools, and independent commercial spaces) listed by their owners or operators (“Venues”).

This agreement is between you (the Booker) and Haveaspot Ltd, a company registered in England and Wales (Company Number: 15535913), trading as “Haveaspot”, with its registered office at The Cleve, Mantle Street, Wellington, Somerset, United Kingdom, TA21 8SN (“Haveaspot”, “we”, “us”, “our”).

BY ACCESSING OR USING THE PLATFORM, CREATING AN ACCOUNT, OR MAKING A BOOKING, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE PLATFORM.

1. Definitions

Key terms used in this agreement are defined here or within the text:

Booking: A confirmed reservation of a Listed Premises made by you through the Platform.
Booking Request: A request submitted by you via the Platform to book a Listed Premises.
Business Booker: A Booker acting for or on behalf of a business, company, organisation, partnership, charity, or other non-consumer legal entity, as further defined in Clause 3.2.
Haveaspot Booking Fee: The fee charged by Haveaspot to you for using the Platform and facilitating the Booking, calculated as a percentage of the Hire Cost. This fee includes VAT where applicable by UK law.
House Rules: Specific rules set by the Venue regarding the use of their Listed Premises, made available via the Platform.
Listed Premises: The physical community venue, hall, centre or other property listed by a Venue on the Platform available for booking.
Platform: As defined in the introduction above.
Privacy Policy: Haveaspot’s Privacy Policy, available at /legal/privacy-policy, explaining how we process your Personal Data.
Stripe: The third-party payment processor used by the Platform.
Total Fee: The total amount payable by you for a Booking, comprising the Hire Cost, the Haveaspot Booking Fee, and any VAT applicable to the Haveaspot Booking Fee.
Venue: The owner or operator of a Listed Premises who offers it for booking via the Platform.
Hire Cost: The fee set by the Venue for the hire of their Listed Premises for a specific duration (inclusive of VAT if the Venue is VAT registered).

2. The Haveaspot Service

2.1 Platform Provider

Haveaspot provides the Platform as an online marketplace that enables Bookers to find, connect with, and book Listed Premises directly from Venues.

2.2 Our Role is Limited

You understand and agree that Haveaspot acts solely as an intermediary platform. Haveaspot is not a party to the rental agreement or contract that is formed directly between you and the Venue when your Booking is confirmed.

2.3 No Ownership or Control

Haveaspot does not own, operate, manage, control, insure, or supply any Listed Premises. We are not a real estate broker, travel agent, or insurer.

2.4 Venue Responsibility

Venues are solely responsible for their Listed Premises, the accuracy of their listings (including descriptions, availability, and House Rules), complying with laws, maintaining insurance, and providing the booked space and services. Haveaspot does not endorse any Venue or Listed Premises and does not guarantee the quality, safety, suitability, or legality of any Listed Premises or the accuracy of any listing information (beyond facilitating its display).

3. Eligibility, Account, and User Type

3.1 Eligibility

To use the Platform and make Bookings, you must be at least 18 years old and capable of entering into legally binding contracts.

3.2 Business Bookers

If you are accessing the Platform or making a Booking for or on behalf of a business, company, organisation, partnership, charity, or other non-consumer legal entity (a “Business”), you represent and warrant that you have the authority to legally bind that Business to these Terms, and the Business will be considered the “Booker”. In such cases:

(a) references in these Terms to specific ‘consumer’ statutory rights or protections (such as certain rights under the Consumer Rights Act 2015 or specific consumer ADR requirements mentioned in Clause 10.2) may not apply to the Business Booker to the extent permitted by law;
(b) provisions related to the UK’s Platform-to-Business regulations may apply to the relationship between Haveaspot and the Business Booker; and
(c) the Business Booker acknowledges the commercial nature of the transaction.

3.3 Account Registration

You may need to create an account to access certain features. You agree to provide accurate, current, and complete information during registration and keep your account information updated.

3.4 Account Security

You are responsible for safeguarding your account password and for any activities or actions under your account. You must notify Haveaspot immediately if you suspect any unauthorised use of your account.

4. Making Bookings

4.1 Booking Requests

When you find suitable Listed Premises, you can submit a Booking Request through the Platform, providing necessary information about your intended use. Submitting a request does not guarantee a Booking.

4.2 Venue Confirmation

The Venue is responsible for reviewing and accepting or rejecting your Booking Request. A “Booking” is only formed when the Venue confirms your request via the Platform, or if the Platform utilises an instant book feature enabled by the Venue.

4.3 Contract with Venue

Upon confirmation of a Booking, you enter into a direct contractual agreement with the Venue for the hire of the Listed Premises. Haveaspot is not a party to this agreement. The terms of this agreement include the details confirmed in the Booking (dates, times, fees), these Haveaspot Terms, and the specific version of any lawful and reasonable House Rules or Venue terms and conditions provided by the Venue via the Platform active at the exact date and time your Booking is confirmed. Venues may update their listings, rules, or Venue terms and conditions at any time; however, subsequent amendments shall not apply retroactively to existing confirmed Bookings unless explicitly agreed between you and the Venue in writing via the Platform. In the event of any conflict or inconsistency between these Haveaspot Terms (including our Cancellation Policy) and any House Rules or Venue terms and conditions, these Haveaspot Terms shall govern and take precedence.

4.4 Accurate Information

You agree to provide true, accurate, and complete information in your Booking Request and regarding the nature of your event or intended use of the Listed Premises. Material misrepresentations may lead to cancellation of your Booking by the Venue or Haveaspot without refund, or termination during the event as per Clause 7.8.

5. Fees, Payment, and Taxes

5.1 Total Fee

You agree to pay the Total Fee displayed at the time of submitting your Booking Request. The Total Fee includes:

(a) The Hire Cost set by the Venue.
(b) The Haveaspot Booking Fee charged by us for use of the Platform.
(c) Any VAT applicable to the Haveaspot Booking Fee under UK law.

5.2 Payment Processing and Pre-Authorisation

When you submit a Booking Request, you authorize Haveaspot (through its third-party payment processor, Stripe) to place a pre-authorisation hold on your chosen payment method for the Total Fee. This hold reserves the funds to ensure availability but does not transfer the funds to Haveaspot or the Venue at that time.

Upon confirmation of your Booking by the Venue, you authorise Haveaspot (via Stripe) to capture the payment and collect the pre-authorised Total Fee. If your Booking Request is rejected by the Venue, expires before confirmation, or is cancelled by you before confirmation (if permitted), the pre-authorisation hold will be released by Haveaspot/Stripe; please note that the time it takes for the released funds to become available again in your account depends on your bank or card issuer. You agree to provide valid payment information with sufficient funds available for both the pre-authorisation hold and the subsequent payment capture.

5.3 Stripe

All payments are processed by Stripe. Haveaspot is not the payment processor and does not store your full payment card details. Your use of Stripe’s services is subject to Stripe’s own terms and conditions and privacy policy. Haveaspot disclaims liability for any issues arising from payment processing by Stripe.

5.4 Taxes

You are responsible for any taxes that may apply to your booking or use of the Listed Premises, beyond the VAT included in the Haveaspot Booking Fee. The Hire Cost includes VAT only if the Venue itself is VAT registered and has set its price accordingly.

6. Cancellations, Rescheduling, and Refunds

6.1 Rescheduling Your Event

If you need to change the date of a confirmed Booking, you may submit a reschedule request through the Platform up to 14 days before the scheduled start time. If the Venue approves the new date, 100% of your Total Fee (including the Hire Cost and the Haveaspot Booking Fee) will be transferred to the new booking. If the Venue cannot accommodate the new date, you may keep your original date or cancel subject to the terms in Clauses 6.2 and 6.3.

6.2 The 48-Hour Grace Period (Accidental Bookings)

If you cancel a confirmed Booking within exactly 48 hours of the Booking being confirmed by the Venue, you will receive a full refund of the Total Fee, minus a Cancellation Administration Fee set at 3% of the Total Fee plus £0.30 (inclusive of VAT, if applicable). This fee covers the non-refundable third-party financial transaction costs incurred by Haveaspot. Exception: To protect Venue calendars, this grace period does not apply if the scheduled start time of the Booking is less than 14 days away from the time of confirmation.

6.3 Standard Booker Cancellations

If you cancel a confirmed Booking after the 48-hour grace period has expired (or if the grace period does not apply), the following refund policy applies based on the notice provided:

(a) More than 14 days before the scheduled start time: You will receive a 100% refund of the Hire Cost. You will also receive a full refund of the Haveaspot Booking Fee, minus the Cancellation Administration Fee (3% of the Total Fee plus £0.30, inclusive of VAT, if applicable).
(b) Between 7 and 14 days (inclusive) before the scheduled start time: You will receive a 50% refund of the Hire Cost. The Haveaspot Booking Fee (and any applicable VAT) is 100% non-refundable.
(c) Less than 7 days before the scheduled start time: You will receive no refund (0%) of the Hire Cost, and the Haveaspot Booking Fee is 100% non-refundable.

6.4 Venue Cancellations

If the Venue cancels your confirmed Booking at any time, you will receive a 100% refund of the Total Fee paid (which includes both the Hire Cost and the Haveaspot Booking Fee). Haveaspot will endeavour to assist you in finding alternative premises but is under no obligation to do so and is not liable for costs incurred due to a Venue cancellation.

6.5 Processing

Refunds will be processed back to your original payment method via Stripe, subject to Stripe’s processing times.

6.6 Venue Discretion on Cancellations

The cancellation tiers outlined in Clause 6.3 represent your strict contractual rights regarding refunds. However, Venues may, at their sole and absolute discretion, choose to waive these rules and offer a higher or full refund due to extenuating circumstances. Any such discretionary refund is granted entirely by the Venue, is processed at their own financial expense, and cannot be demanded, appealed, or expected as a right under these Terms.

7. Your Responsibilities and Conduct

7.1 Compliance with Laws

You agree to use the Listed Premises in compliance with all applicable laws, regulations, and ordinances.

7.2 Adherence to House Rules and Venue Terms

You agree to review and abide by the lawful and reasonable House Rules and any specific Venue terms and conditions specified by the Venue in the listing at the time of your booking confirmation. A record of the House Rules and Venue terms and conditions applicable to your confirmed Booking can be accessed at any time via the ‘My Bookings’ section of your Haveaspot account. You are not legally responsible for adhering to subsequent updates, additions, or modifications made to those rules or Venue terms and conditions by the Venue post-confirmation, unless you explicitly agree to them in writing via the Platform.

7.3 Appropriate Use

You agree to use the Listed Premises only for the purpose stated in your Booking Request and in a manner that is respectful to the property, the Venue representatives, and neighbours. You must not engage in any illegal, hazardous, noxious, or offensive activities.

7.4 Guests/Attendees

You are responsible and liable for the conduct of any guests, attendees, service providers, or other individuals you invite to or allow into the Listed Premises during your Booking period.

7.5 Condition of Premises

You agree to leave the Listed Premises in substantially the same condition as you found it (reasonable wear and tear excepted). You are responsible for any damage caused to the Listed Premises or its contents by you or your guests/attendees beyond normal wear and tear.

7.6 Communications

You agree to use any communication tools provided by the Platform responsibly and solely for legitimate purposes related to your enquiries or Bookings. You must not send spam, abusive, harassing, defamatory, obscene, discriminatory, or otherwise unlawful or inappropriate communications. You must not misuse communication tools to share sensitive personal information unnecessarily or attempt to circumvent the Platform.

7.7 Non-Circumvention

You agree not to contact Venues discovered through the Platform to arrange bookings or payments outside of the Platform in order to avoid paying the Haveaspot Booking Fee.

7.8 Venue’s Right to Terminate Event

You acknowledge and agree that the Venue retains the right to terminate your Booking and require you and your attendees to immediately vacate the Listed Premises during the hire period, without refund, if the Venue reasonably determines that:

(a) you have materially misrepresented the nature of your event or intended use of the Listed Premises; or
(b) your event or the conduct of you or your attendees is in breach of these Terms (including this Clause 7), the Venue’s House Rules, or applicable laws; or
(c) continuing the Booking would pose a significant risk to the safety or security of the Listed Premises, the Venue’s representatives, other occupants, or neighbours; or
(d) your event is causing undue interference or nuisance.

8. Disclaimers

8.1 Information Disclaimer

Listings, including descriptions, photos, availability, and House Rules for Listed Premises, are created and managed solely by the Venues. While Haveaspot requires Venues to provide accurate information, Haveaspot does not independently verify all listing content and makes no guarantees regarding the accuracy, completeness, or reliability of any Venue Content. You book Listed Premises at your own risk based on the information provided by the Venue.

8.2 Venue Disclaimer

Haveaspot makes no representations or warranties regarding the condition, safety, suitability, legality, or quality of any Listed Premises, or the conduct, reliability, or compliance of any Venue. Any issues regarding the condition of the Listed Premises or the Venue’s services must be resolved directly with the Venue.

8.3 Platform Availability

The Platform is provided “as is” and “as available”. Haveaspot does not guarantee uninterrupted, secure, or error-free operation of the Platform and is not liable for any loss or inconvenience caused by temporary unavailability, technical issues, or maintenance.

8.4 Payment Processing

As stated in Clause 5.3, Haveaspot disclaims all liability for the acts or omissions of Stripe or any issues related to payment processing.

9. Limitation of Liability

9.1 Indirect Losses

TO THE FULLEST EXTENT PERMITTED BY LAW, HAVEASPOT SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, ANY BOOKING, THE LISTED PREMISES, OR YOUR INTERACTION WITH ANY VENUE OR OTHER USER.

9.2 Specific Exclusions

Without limiting the foregoing, Haveaspot is not liable for:

(a) Any losses arising from the condition, safety, or suitability of the Listed Premises.
(b) Any losses arising from the conduct, acts, or omissions of the Venue or its representatives.
(c) Any losses arising from the conduct of other Bookers or third parties.
(d) Any losses resulting from inaccuracies or omissions in Venue Content.
(e) Any losses arising from Venue cancellations.
(f) Any losses arising from issues with payment processing by Stripe.
(g) Any losses arising from the unavailability of the Platform.
(h) Any losses arising from your reliance on information provided on the Platform.

9.3 Cap on Liability

IF, NOTWITHSTANDING THE ABOVE EXCLUSIONS, HAVEASPOT IS FOUND LIABLE FOR ANY DIRECT DAMAGES TO YOU UNDER OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, OUR TOTAL AGGREGATE LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL IN NO EVENT EXCEED THE GREATER OF (I) £50 (FIFTY POUNDS STERLING) OR (II) THE TOTAL AMOUNT OF HAVEASPOT BOOKING FEES PAID BY YOU TO HAVEASPOT IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

9.4 Exclusions Carve-Out

Nothing in these Terms limits or excludes liability for death or personal injury caused by Haveaspot’s negligence, for fraud or fraudulent misrepresentation by Haveaspot, or for any other liability that cannot be excluded or limited under English law (including your statutory rights as a consumer that cannot be lawfully excluded).

10. Disputes

10.1 Disputes Between You and Venue

You agree to first attempt to resolve any disputes regarding a Booking or the Listed Premises directly with the Venue in good faith. Haveaspot is not a party to your rental contract with the Venue and has no obligation to mediate or resolve such disputes, although we may offer non-binding assistance at our discretion.

10.2 ADR for Consumer Disputes

As a consumer, if you have a dispute with a Venue or with Haveaspot that cannot be resolved directly, you may have the right to use an Alternative Dispute Resolution (ADR) provider. Information about ADR and the UK contact point for the Online Dispute Resolution (ODR) platform can be found in our Help Centre. Using ADR does not restrict your right to take legal action. (This clause may not apply if you are a Business Booker — see Clause 3.2).

10.3 Disputes Between You and Haveaspot

If a dispute arises between you and Haveaspot relating to these Terms or the Platform, we encourage you to contact us directly first to seek a resolution. If we cannot resolve the dispute informally, we encourage resolution via the ADR process outlined in 10.2 (if applicable) before resorting to court action as defined in 10.4.

10.4 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. Subject to your statutory rights as a consumer (which may allow proceedings in your local courts and which may not apply if you are a Business Booker), you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (unless resolved through ADR).

11. Termination or Suspension

11.1 By Haveaspot

We may suspend or terminate your account and access to the Platform immediately and without prior notice if:

(a) You materially breach these Terms.
(b) You provide inaccurate or fraudulent information.
(c) Your conduct poses a risk to Haveaspot, Venues, other Bookers, or third parties.
(d) We are required to do so by law or believe doing so is necessary for security reasons.

11.2 By You

You may stop using the Platform and request the deletion of your account at any time by contacting Haveaspot via support@haveaspot.com.

11.3 Effect of Termination

Upon termination of your account (whether initiated by you or by Haveaspot according to Clause 11.1):

(a) Any pending Booking Requests associated with your account will be immediately cancelled.
(b) Any confirmed Bookings associated with your account for future dates will be automatically deemed cancelled by you as of the effective date of account termination.
(c) Refunds for any confirmed Bookings deemed cancelled under sub-clause (b) will be processed strictly in accordance with the Cancellation Policy (Clause 6). This means the Haveaspot Booking Fee is non-refundable, and any refund of the Hire Cost will depend on the timing of the account termination relative to the scheduled start time of the Booking.
(d) You will lose access to your Platform account, including booking history and associated information.
(e) Any clauses which by their nature should survive termination (including, without limitation, obligations regarding payment for services rendered, disclaimers, limitations of liability, dispute resolution, data protection, and governing law) will remain in effect.

12. Data Protection

Your privacy is important to us. We collect and process your Personal Data in accordance with our Privacy Policy. Our Privacy Policy explains what data we collect, how we use and protect it, and your rights regarding your data. By using the Platform, you consent to the processing of your data as described in the Privacy Policy.

13. Intellectual Property

The Platform and all its content, features, and functionality (including text, graphics, logos, software) are owned by Haveaspot Ltd or its licensors and are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Platform or included software.

14. Amendments to Terms

Haveaspot reserves the right to modify these Terms at any time. If we make material changes, we will provide you with notice (e.g., by email or notification on the Platform) reasonably in advance of the changes taking effect (e.g., 30 days). Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Platform. For the avoidance of doubt, any modifications to our fees, the Cancellation Policy, or other financial terms will apply strictly prospectively to Bookings confirmed after the effective date of the revised Terms. You are not entitled to any retroactive financial redress, refunds, or compensation for differences between prior and updated terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific booking confirmation details, constitute the entire agreement between you and Haveaspot regarding your use of the Platform.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be struck and the remaining provisions will remain in full force and effect.

15.3 No Waiver

Haveaspot’s failure to enforce any right or provision will not be considered a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms without Haveaspot’s prior written consent. Haveaspot may assign or transfer these Terms without restriction.

15.5 Notices

Notices from Haveaspot to you may be provided via email to the address associated with your account or through notifications on the Platform.

15.6 Contact Us

If you have questions about these Terms, please contact Haveaspot at support@haveaspot.com.

Haveaspot Ltd is registered in England and Wales | Company Number: 15535913 | Registered Office: The Cleve, Mantle Street, Wellington, Somerset, United Kingdom, TA21 8SN | Direct Contact: hello@haveaspot.com