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Legal

Venue Service Agreement

Effective: 05 June 2026 Version 1.0

Parties:

  1. Haveaspot Ltd, a company registered in England and Wales (Company Number: 15535913), trading as “Haveaspot”, with its registered office at The Cleve, Mantle Street, Wellington, Somerset, United Kingdom, TA21 8SN (“Haveaspot”, “we”, “us”, “our”).
  2. The Venue Owner/Operator (“Venue”, “you”, “your”), being the individual or entity creating an account on the Haveaspot platform to list a community venue.

Background:

  • (A) Haveaspot operates an online platform available at https://haveaspot.com/ and any associated applications (the “Platform”) which facilitates the listing and booking of spaces (including, but not limited to, community venues, village halls, schools, and independent commercial spaces).
  • (B) The Venue owns or operates a property suitable for hire and wishes to list it on the Platform.
  • (C) Haveaspot agrees to allow the Venue to list its property on the Platform, and the Venue agrees to use the Platform, subject to the terms and conditions set out in this Agreement.
  • (D) This Agreement governs the relationship between Haveaspot and the Venue regarding the use of the Platform and associated services.

Agreement Date: The date the Venue successfully completes the sign-up process on the Platform.

BY CREATING AN ACCOUNT AND LISTING A PROPERTY ON THE HAVEASPOT PLATFORM, YOU CONFIRM THAT YOU ARE AN AUTHORISED REPRESENTATIVE OF THE VENUE AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SERVICE AGREEMENT.

1. Definitions

  • Agreement: This Service Agreement, including any schedules or appendices, as amended from time to time.
  • Booking: A confirmed reservation of the Listed Premises made by a Booker through the Platform.
  • Hire Cost: The fee set by the Venue for the hire of the Listed Premises for a specific duration, inclusive of VAT if the Venue is VAT registered.
  • Booker: An individual or entity using the Platform to search for and book Listed Premises.
  • Booker Terms of Service: The separate agreement governing a Booker’s use of the Platform, as referenced in Clause 14.7.
  • Cancellation Policy: The standardised cancellation policy set by Haveaspot, as detailed in Clause 5 and potentially updated on the Platform from time to time.
  • Data Controller: Has the meaning given in applicable UK data protection laws.
  • Haveaspot Booking Fee: The fee charged by Haveaspot to the Booker for the use of the Platform and its services, calculated as a percentage of the Hire Cost.
  • HMRC: His Majesty’s Revenue and Customs.
  • House Rules: Specific rules provided by the Venue regarding the use of the Listed Premises, as detailed in Clause 3.18.
  • Listed Premises: Means the physical community venue, hall, centre or other property listed by the Venue on the Platform.
  • Personal Data: Has the meaning given in applicable UK data protection laws.
  • Platform: The Haveaspot website, mobile applications, and associated online services.
  • Privacy Policy: The Haveaspot Privacy Policy detailing how Haveaspot processes Personal Data, as referenced in Clause 18.3.
  • Processing: Has the meaning given in applicable UK data protection laws.
  • Stripe: Stripe Payments Europe, Ltd. or its affiliates, the third-party payment processor used by the Platform.
  • Stripe Connect Account: The specific type of Stripe account required by the Venue to receive payments processed via the Platform.
  • Stripe Services: The payment processing and related services provided by Stripe.
  • Total Fee: The sum of the Hire Cost, the Haveaspot Booking Fee, and any applicable VAT on the Haveaspot Booking Fee, which is the total amount charged to the Booker.
  • UK GDPR: The retained EU General Data Protection Regulation ((EU) 2016/679) as it forms part of the law of England and Wales, Scotland and Northern Ireland.
  • Venue Content: All information, text, descriptions, photographs, pricing, availability data, rules (including House Rules), and other materials provided by the Venue.
  • VAT: Value Added Tax chargeable under the UK Value Added Tax Act 1994.

2. The Haveaspot Service

2.1

Haveaspot provides the Platform as an online marketplace to connect Venues with potential Bookers.

2.2

Haveaspot facilitates the discovery, booking, and payment process for Listed Premises hire.

2.3

Haveaspot acts solely as an intermediary platform and a non-exclusive agent for the Venue for the purpose of facilitating bookings.

2.4

Haveaspot is not a party to the rental agreement or contract formed between the Venue and the Booker when a Booking is made. Any agreement created by a Booking is solely between the Venue and the Booker. Haveaspot is not an owner, operator, insurer, or provider of the Listed Premises.

2.5

Haveaspot reserves the right to modify, suspend, or withdraw the Platform or any part of its services at any time, for any reason, without prior notice and without liability.

3. Venue Obligations and Responsibilities

3.1 Authorisation

By creating an account, you represent and warrant that you are duly authorised to act on behalf of the Venue and to bind the Venue to this Agreement.

3.2 Listing Information

You are solely responsible for providing accurate, complete, and up-to-date information regarding your Listed Premises, including descriptions, amenities, availability, House Rules, and the Hire Cost. You must ensure all Venue Content is current and promptly update the Platform with any changes. Misleading or inaccurate information, including misrepresenting the nature and condition of your Listed Premises, may lead to suspension or termination of your account.

You represent and warrant that your Listed Premises and its operation comply with all applicable UK laws, regulations, local ordinances, and standards, including but not limited to health and safety regulations, fire safety, accessibility requirements, planning permissions, licensing (including alcohol licensing if applicable, see Clause 3.15), and registration requirements related to the hire of premises.

3.4 Insurance

You represent and warrant that you maintain adequate and appropriate insurance cover for the hiring of your Listed Premises, including public liability insurance, at levels required by UK legislation and common practice for venue hire. You agree to provide proof of insurance to Haveaspot upon request.

3.5 Fair Treatment

You agree to treat all Bookers and potential Bookers in a fair, lawful, and non-discriminatory manner, in compliance with all applicable equality and anti-discrimination legislation.

3.6 Booking Confirmation & Honouring Bookings

You are responsible for reviewing and confirming Bookings received via the Platform in a timely manner. You agree to uphold and provide the Listed Premises and associated amenities to Bookers for all confirmed Bookings made through the Platform, subject to the terms of this Agreement and the Cancellation Policy. The actual booking forms a contract between the Venue and the Booker.

3.7 Hire Cost

You are solely responsible for setting the Hire Cost for your Listed Premises. This fee must be inclusive of any VAT you are required to charge. You agree not to increase the Hire Cost for a specific Booker after a Booking has been accepted.

3.8 Venue Condition and Maintenance

You are responsible for maintaining the Listed Premises and its amenities in a safe, clean, usable, and good working condition, consistent with the description provided in your listing. All essential utilities (water, electricity, heating/cooling, unless otherwise explicitly stated in the listing) shall be provided at no additional cost to the Booker. Any known defects or deficiencies must be corrected or clearly disclosed in the listing prior to accepting bookings. The condition must be broom-clean and accurate to its portrayal on your listing.

3.9 Supervision and Safety

You are solely responsible for:

  • (a) Preserving and protecting your Listed Premises and property by removing or securing valuable or sensitive items.
  • (b) Determining appropriate uses for your Listed Premises.
  • (c) Evaluating the suitability of potential Bookers (Haveaspot does not vet Bookers).
  • (d) Supervising and monitoring the Listed Premises and its amenities, and the Booker’s use thereof during the Booking period, to the extent you deem necessary.

3.10 Right to Terminate an Event

Notwithstanding other terms, you may terminate a Booking during the event without refund if you reasonably determine that:

  • (a) The Booker has materially misrepresented the event.
  • (b) The event violates the agreed terms, listing rules (including House Rules), or Haveaspot’s terms.
  • (c) Continuing the event poses a risk to the safety or security of the Listed Premises, its occupants, or neighbours.
  • (d) The event unduly interferes with your Venue’s other operations or tenants’ quiet enjoyment of the Listed Premises.

3.11 Data Protection (Venue Obligations)

You agree to comply with all applicable UK data protection laws concerning any Personal Data of Bookers accessed or obtained through the Platform or otherwise Processed by you in connection with a Booking. You shall only use such Personal Data for the legitimate purpose of managing the specific Booking and providing the hired services, unless you have another lawful basis for further Processing.

3.12 Communications

(a) When using Haveaspot’s communication functions (if any) to interact with Bookers or Haveaspot, you agree not to send communications that are unlawful, unwanted (spam), harassing, defamatory, obscene, profane, pornographic, abusive, disrespectful, discriminatory, misleading, or unrelated to the genuine enquiry or management of a Booking for your Listed Premises.

(b) You agree not to post content that violates applicable laws, infringes third-party rights, constitutes false advertising, includes sensitive personal or payment details (yours or others’), contains marketing unrelated to the details of the Listed Premises, or includes viruses, Trojan horses, or other harmful code.

(c) Haveaspot accepts no liability for any loss or harm resulting from the sharing of Personal Data or sensitive data via its communication functions. You share information at your own risk.

3.13 Surveillance

You must disclose clearly in your listing the presence of any security cameras, surveillance equipment, or recording devices in or around your Listed Premises, even if they are not turned on or functional. Recording devices are strictly prohibited in private spaces such as bathrooms or changing facilities within the Listed Premises, regardless of disclosure.

3.14 Event Recording by Bookers

Unless explicitly prohibited by law or clearly stated as a restriction in your listing prior to booking, you acknowledge that Bookers may photograph, film, or otherwise record their event within the hired Listed Premises. Subject to the Booker fulfilling their payment obligations, you grant the Booker a limited license to use such recordings.

3.15 Alcoholic Beverages

If you permit the sale or consumption of alcohol at your Listed Premises, or if you provide alcoholic beverage services yourself, you represent and warrant that:

  • (a) You hold all necessary, valid, and current licenses and permits from the relevant UK authorities.
  • (b) You comply, and will continue to comply, with all applicable alcoholic beverage laws and regulations.
  • (c) You are solely responsible to the authorities for all activities related to alcohol undertaken during Bookings made via Haveaspot for your Listed Premises.
  • (d) You will maintain all required records related to alcohol sales and service.

3.16 Identity Verification

You acknowledge and agree that Haveaspot does not verify the identity of Bookers or perform background checks. It is solely your responsibility to undertake any identity verification measures you deem necessary or appropriate before or upon the Booker’s arrival at the Listed Premises.

3.17 Booker Conduct

Haveaspot makes no representations or warranties regarding the conduct of Bookers, their guests, or attendees, either during communications or while using the Listed Premises. You are solely responsible for managing interactions with Bookers and their conduct during the hire period at the Listed Premises.

3.18 House Rules and Venue Terms

You may provide specific rules, requirements, and venue-specific terms and conditions that Bookers must follow when using your Listed Premises (“House Rules and Venue Terms”) as part of your Venue Content (Clause 3.2). You are responsible for ensuring these are clear, reasonable, lawful, do not conflict with this Agreement or applicable laws, and are kept up-to-date on the Platform. Haveaspot is not responsible for enforcing your House Rules and Venue Terms.

(a) Lock-In at Confirmation: You acknowledge and agree that the specific House Rules and Venue Terms legally applicable to a Booker are those active on your listing at the exact date and time their Booking is confirmed. A recorded snapshot of these active terms is provided to the Booker for their reference via the ‘My Bookings’ section of their account.

(b) Post-Booking Updates: Any subsequent updates, additions, or modifications you make to your House Rules or Venue Terms will apply prospectively to new Bookings only. You may not retroactively enforce new or updated rules on existing confirmed Bookings unless the Booker explicitly agrees to the changes in writing via the Platform.

(c) Precedence: In the event of any conflict or inconsistency between your House Rules and Venue Terms (or any other terms you attempt to impose) and this Agreement (including the Haveaspot Cancellation Policy), the terms of this Agreement shall strictly prevail.

3.19 Team Access and Account Management

(a) Delegation of Access: The Platform allows you to invite multiple individuals to access and manage your Venue account (“Team Members”) and to assign them specific permission levels (e.g., “Owner” or “Member”).

(b) Strict Liability: You, the legal entity or committee operating the Venue, are strictly and solely liable for all acts, omissions, and communications made by any Team Member operating under your account. This expressly includes ensuring that all Team Members strictly adhere to the communication standards and restrictions set forth in Clause 3.12. Any action taken by a Team Member (including accepting or cancelling bookings, altering Hire Costs, or modifying Venue Content) is legally deemed an action taken by the Venue.

(c) Duty to Revoke Access: You are solely responsible for actively managing Team Member access. You have an affirmative obligation to immediately revoke Platform access for any individual who is no longer authorised to act on behalf of the Venue (such as departing staff, resigning committee members, or former volunteers). Haveaspot accepts no liability for any loss, damage, or unauthorised actions caused by individuals whose access was not promptly revoked by the Venue’s active Owners.

(d) Owner Role Risks: You acknowledge that Team Members granted the “Owner” role possess full administrative control. This includes the ability to manage billing settings, access and modify your connected Stripe account integrations, add or remove other Owners, and legally bind the Venue. You delegate this level of access entirely at your own risk.

(e) Mandatory Reporting and Enforcement: If you become aware that any Team Member is communicating in a manner that contravenes Clause 3.12, you must immediately revoke that individual’s Platform access and report the incident to Haveaspot at support@haveaspot.com. Upon receipt of such a report, or if Haveaspot independently detects a violation, Haveaspot reserves the right to take immediate action. This includes, but is not limited to, permanently banning the individual, suspending the Venue’s account, and, where communications involve suspected illegal activity, reporting the matter and providing associated data to the appropriate law enforcement authorities.

4. Payment Processing and Fees

4.1 Stripe Integration

(a) To list your Listed Premises and receive payments, you MUST create and maintain a valid Stripe Connect Account.

(b) You must provide Stripe with all information they require to set up and maintain your Stripe Connect Account, including completing their “Know Your Customer” (KYC) and verification processes. Failure to do so may prevent you from receiving payments.

(c) You agree to Stripe’s terms and conditions, including the Stripe Connected Account Agreement, which govern your use of Stripe Services.

(d) Haveaspot is NOT the payment processor. All transactions are processed by Stripe. Haveaspot does not hold Venue or Booker funds at any point. Funds are held by Stripe in accordance with their terms.

(e) Haveaspot explicitly disclaims all liability for Stripe Services. This includes, but is not limited to, payment processing errors, delays in payouts, suspension of your Stripe account, data breaches related to Stripe, or any funds held within your Stripe Connect Account. Any issues regarding payment processing or funds held by Stripe must be addressed directly with Stripe.

4.2 Fee Structure

(a) Listing: Haveaspot does not charge the Venue a fee for listing its Listed Premises on the Platform.

(b) Hire Cost: You set your Hire Cost. If you are registered for VAT in the UK, you MUST include the applicable VAT within this Hire Cost. You are solely responsible for accounting for and remitting any VAT due on your Hire Cost to HMRC. Haveaspot accepts no liability for your VAT obligations.

(c) Haveaspot Booking Fee: Haveaspot charges the Booker a Haveaspot Booking Fee, calculated as a percentage of your Hire Cost. Haveaspot will also charge VAT on its Booking Fee, where applicable by law.

(d) Total Fee: The Booker is charged the Total Fee (Hire Cost + Haveaspot Booking Fee + VAT on Booking Fee).

4.3 Payment Flow

(a) The Total Fee is collected from the Booker by Stripe at the time of booking confirmation and held in your Stripe Connect Account.

(b) Debit Authorisation: You irrevocably authorise Haveaspot to instruct Stripe to automatically debit the Haveaspot Booking Fee (including any VAT charged on that fee) from your Stripe Connect Account immediately after the funds for a Booking are settled into it.

(c) Payouts: Stripe will automatically initiate payouts of the remaining Hire Cost (Total Fee minus Haveaspot Booking Fee and its VAT) to your nominated bank account linked to your Stripe Connect Account. Payout timings are determined by Stripe; typically, the first payout may take around 7 days, with subsequent payouts taking 2–7 days from when the payment is processed and captured, but these are estimates only.

(d) Payout Liability: Haveaspot accepts no liability for the timing, success, or failure of payouts from your Stripe Connect Account to your bank account. This process is managed entirely by Stripe.

4.4 Failed Debits & Invoicing

If, for any reason, Haveaspot is unable to automatically debit the Haveaspot Booking Fee (plus VAT) from your Stripe Connect Account (e.g., insufficient funds, account restrictions), Haveaspot reserves the right to invoice you directly for the outstanding amount. Such invoices are payable within 30 days of the invoice date. Failure to pay may result in suspension or termination of your account and potential debt recovery action.

4.5 No Off-Platform Payments

You agree not to solicit or accept payments for Bookings facilitated through the Platform via any method outside of the Platform’s integrated Stripe payment system. Attempting to circumvent the Platform’s payment system is a material breach of this Agreement and may result in immediate account termination.

4.6 Right of Set-Off

You agree that Haveaspot reserves the right to automatically deduct, withhold, or set-off any amounts owed to Haveaspot by you (including but not limited to unpaid invoices, chargeback amounts, Stripe dispute fees, or compensation for venue-initiated cancellations under Clause 5.1(f)) from any current or future payouts generated by Bookings at your Listed Premises.

4.7 Chargebacks and Payment Disputes

In the event a Booker initiates a chargeback or payment dispute with their card-issuing bank relating to a Booking at your Listed Premises, you (the Venue) shall be strictly liable for the full chargeback amount alongside any associated dispute fees levied by Stripe (e.g., the £15 dispute fee). Haveaspot reserves the right to recover the disputed amount and associated fees directly from your Stripe Connect Account via our Right of Set-Off (Clause 4.6), by withholding future payouts, or by issuing a direct invoice payable within 30 days.

5. Cancellations, Rescheduling, and Refunds

5.1 Haveaspot Cancellation & Rescheduling Policy

By listing your Listed Premises on the Platform, you agree to adhere to Haveaspot’s standardised Rescheduling and Cancellation Policy for all Bookings made via the Platform. The current policy is:

  • (a) Rescheduling Requests: Bookers may request to reschedule an event up to 14 days prior to the start time. If you (the Venue) approve this request, the Booking is moved, and no cancellation fees apply to either party.
  • (b) Booker Grace Period (within 48 hours of booking): If a Booker cancels within 48 hours of your confirmation (provided the event is more than 14 days away), the Booker receives a 100% refund of the Hire Cost.
  • (c) Cancellation by Booker > 14 days before event: Booker receives a 100% refund of the Hire Cost.
  • (d) Cancellation by Booker 7–14 days before event: Booker receives a 50% refund of the Hire Cost.
  • (e) Cancellation by Booker < 7 days before event: Booker receives no refund of the Hire Cost.
  • (f) Cancellation by Venue (any time): If you, the Venue, cancel a confirmed Booking for any reason at any time, the Booker is entitled to a 100% refund of the Total Fee (including both the Hire Cost and the Haveaspot Booking Fee). Because Stripe payment processing fees are incurred at the time of booking and are non-refundable, the Venue shall be strictly liable to pay Haveaspot an amount equal to the Haveaspot Booking Fee (plus any applicable VAT) for the cancelled booking to cover these lost revenues and processing costs. Haveaspot reserves the right to recover this amount via direct invoice or our Right of Set-Off (Clause 4.6).

5.2 Haveaspot Booking Fee Refunds

The Haveaspot Booking Fee paid by the Booker is strictly non-refundable in Booker-initiated cancellation scenarios occurring less than 14 days before the event. On early cancellations (>14 days) or grace period cancellations, Haveaspot will refund the Haveaspot Booking Fee minus a small Cancellation Administration Fee (inclusive of VAT, if applicable). You are not entitled to any portion of the Haveaspot Booking Fee.

5.3 Refund Processing

Refunds of the Hire Cost due under the Cancellation Policy will be processed automatically by Stripe, debiting the necessary amount from your Stripe Connect Account.

5.4 Negative Balances, Direct Debits, & Invoicing

If a required refund exceeds the available funds in your Stripe Connect Account, Stripe will process the refund to the Booker, resulting in a negative balance on your Stripe account. In accordance with your Stripe Connected Account Agreement, you explicitly authorise Stripe to automatically debit your linked registered bank account to recover this negative balance. If Stripe is unable to recover the funds from your linked bank account (e.g., due to a blocked direct debit or insufficient funds at the bank level), Haveaspot reserves the right to issue a direct invoice to you for the outstanding refunded amount. Such invoices are strictly payable within 30 days of the invoice date.

5.5 Discretionary Refunds

Haveaspot may, at its sole discretion, decide to refund a Booker part or all of the Hire Cost in specific circumstances (e.g., disputes, significant issues with the Listed Premises not matching the listing). In such cases where Haveaspot initiates a refund in accordance with its policies, you may not receive the full Hire Cost, and Haveaspot will not be liable to you for any portion of the Hire Cost you did not receive as a result.

5.6 Venue Discretionary Refunds (Policy Overrides)

Notwithstanding the standard Cancellation Policy outlined in Clause 5.1, you (the Venue) may choose, at your sole discretion, to waive the cancellation rules and issue a larger refund to a Booker who cancels outside of the standard refund windows.

(a) If you elect to issue a discretionary full refund to the Booker, you acknowledge and agree that Haveaspot’s payment processing costs and the Haveaspot Booking Fee remain strictly non-refundable.

(b) By triggering a discretionary full refund, you explicitly authorise Haveaspot and Stripe to deduct an amount equal to the Haveaspot Booking Fee (plus any applicable VAT) from your Stripe Connect Account balance to cover the platform’s costs. If your Stripe Connect Account has insufficient funds, the provisions of Clause 5.4 (Negative Balances & Direct Debits) shall apply to recover this amount from your linked bank account.

6. Intellectual Property and Licenses

6.1 Venue Content License

You grant Haveaspot a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, host, store, reproduce, modify, adapt, publish, display, distribute, and create derivative works from any and all Venue Content you provide (relating to your Listed Premises), for the purposes of operating, promoting, marketing, and improving the Platform and Haveaspot’s services.

6.2 Haveaspot IP

You acknowledge that the Platform, its underlying technology, branding, and all associated intellectual property rights belong exclusively to Haveaspot Ltd or its licensors. This Agreement does not grant you any rights to Haveaspot’s intellectual property other than the limited right to use the Platform as a Venue in accordance with these terms.

7. Account Termination

7.1 Termination by Venue

You may terminate this Agreement and request the removal of your Listed Premises listing and account at any time by providing written notice to Haveaspot via support@haveaspot.com. Termination will be effective upon Haveaspot confirming the closure.

7.2 Consequences of Termination by Venue

Upon termination initiated by you:

  • (a) You remain responsible for all activity associated with your account prior to termination.
  • (b) This includes honouring any confirmed Bookings for your Listed Premises that are scheduled to occur after the termination date, unless otherwise agreed with Haveaspot and the relevant Bookers.
  • (c) You remain liable for the payment of any outstanding Haveaspot Booking Fees (or invoices related thereto), taxes, fines, or other charges incurred before termination.
  • (d) Haveaspot may retain certain Venue Content (e.g., reviews of Listed Premises, anonymised data) after termination for record-keeping, analysis, or as required by law and its Privacy Policy.
  • (e) Termination of your Haveaspot account does not automatically terminate agreements or obligations you may have with third parties (e.g., Stripe, HMRC).

7.3 Termination or Suspension by Haveaspot

Haveaspot reserves the right, at its sole discretion, to suspend or terminate this Agreement, your account, and your access to the Platform immediately and without prior notice or liability, for any reason, including but not limited to:

  • (a) If we believe your use of the Platform poses a risk to Haveaspot, other users, or third parties.
  • (b) If there is evidence or suspicion of actual or potential fraud, illegal activity, or misrepresentation by you or on your behalf.
  • (c) If you fail to respond adequately or timely to communications from Haveaspot or Bookers.
  • (d) If you breach any terms of this Agreement.
  • (e) If you fail to maintain a valid Stripe Connect Account or comply with Stripe’s requirements.
  • (f) If you receive consistently poor reviews regarding your Listed Premises or service, or multiple complaints.
  • (g) If required by law or regulation.

7.4 Survival

Upon termination of this Agreement for any reason, the following clauses shall survive and remain in effect: Clause 1 (Definitions), Clause 3.11 (Venue Obligations regarding Data Protection), Clause 4 (Payment Processing and Fees, relating to outstanding amounts), Clause 6 (Intellectual Property and Licenses), Clause 7.2 (Consequences of Termination by Venue), Clause 7.4 (Survival), Clause 9 (Disclaimers), Clause 10 (Limitation of Liability), Clause 11 (Indemnification), Clause 12 (Non-Circumvention), Clause 16 (Governing Law and Jurisdiction), Clause 17 (Disputes Between Venues and Bookers, particularly 17.5), Clause 18 (Data Protection, particularly 18.6), and any other clauses which by their nature should reasonably survive termination.

You consent to receive communications from Haveaspot relating to the Platform and your use of the service. These communications may be delivered via email, notifications within the Platform, telephone, or post, using the contact information you provide.

8.2 Types of Communications

Communications may include, but are not limited to:

  • (a) Booking notifications and confirmations for your Listed Premises.
  • (b) Service updates and announcements.
  • (c) Platform feature changes or additions.
  • (d) Support messages.
  • (e) Account-related information (e.g., payment issues, policy updates).
  • (f) Marketing and promotional materials related to Haveaspot services (you may have options to opt-out of certain marketing communications).

You consent to receive and install updates and upgrades to the Platform as Haveaspot may release from time to time to improve, enhance, or secure the service.

9. Disclaimers

9.1 Platform “As Is”

THE PLATFORM AND ALL ASSOCIATED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. HAVEASPOT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

9.2 No Service Guarantee

HAVEASPOT ACCEPTS NO LIABILITY WHATSOEVER IF THE PLATFORM OR ITS SERVICES ARE UNAVAILABLE TO YOU AT ANY TIME OR FOR ANY PERIOD, FOR ANY REASON, INCLUDING TECHNICAL FAILURES, MAINTENANCE, OR FORCE MAJEURE EVENTS.

9.3 No Endorsement

Haveaspot does not endorse any Venue or Booker. Listings and user profiles are based on information provided by users, and Haveaspot does not verify the accuracy of all such information, nor the condition or legality of Listed Premises.

9.4 Booker Identity and Conduct

AS STATED IN CLAUSES 3.16 AND 3.17, HAVEASPOT MAKES NO WARRANTIES AND ACCEPTS NO LIABILITY REGARDING THE IDENTITY, TRUSTWORTHINESS, OR CONDUCT OF ANY BOOKER OR THEIR GUESTS. YOU INTERACT WITH BOOKERS AT YOUR OWN RISK.

9.5 Support Limitations

Haveaspot may provide support resources (e.g., help articles, email/phone support). While we strive for accuracy, we do not guarantee that support information is always current or complete. We do not guarantee specific response times for support inquiries.

10. Limitation of Liability

10.1 General Exclusion

TO THE FULLEST EXTENT PERMITTED BY LAW, HAVEASPOT LTD, INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES, SHALL NOT BE LIABLE TO THE VENUE OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

  • (a) YOUR USE OF, OR INABILITY TO USE, THE PLATFORM OR SERVICES;
  • (b) ANY BOOKING OR RENTAL TRANSACTION FACILITATED THROUGH THE PLATFORM FOR YOUR LISTED PREMISES;
  • (c) ANY DAMAGE, LOSS, INJURY, OR THEFT OCCURRING AT THE LISTED PREMISES RELATED TO A BOOKING MADE VIA THE PLATFORM, WHETHER TO PROPERTY OR PERSONS (INCLUDING VENUE STAFF, BOOKERS, OR THEIR GUESTS);
  • (d) THE CONDUCT OR ACTIONS OF ANY BOOKER OR THEIR GUESTS, WHETHER ONLINE OR OFFLINE;
  • (e) ANY DISPUTES BETWEEN THE VENUE AND A BOOKER;
  • (f) YOUR USE OF OR RELIANCE ON STRIPE SERVICES, INCLUDING PAYMENT PROCESSING DELAYS, ERRORS, ACCOUNT SUSPENSIONS, OR LOSS OF FUNDS HELD BY STRIPE;
  • (g) THE UNAVAILABILITY OF THE PLATFORM OR SERVICES;
  • (h) ANY INACCURACIES OR OMISSIONS IN VENUE CONTENT OR OTHER INFORMATION ON THE PLATFORM;
  • (i) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
  • (j) ANY LOSS OR HARM RESULTING FROM COMMUNICATIONS OR DATA SHARED VIA THE PLATFORM;
  • (k) ANY VIRUSES OR HARMFUL CODE TRANSMITTED THROUGH CONTENT ON THE PLATFORM.

10.2 Cap on Liability

IF, NOTWITHSTANDING THE ABOVE EXCLUSIONS, HAVEASPOT IS FOUND LIABLE FOR ANY DAMAGES, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL IN NO EVENT EXCEED THE GREATER OF (I) £100 (ONE HUNDRED POUNDS STERLING) OR (II) THE TOTAL AMOUNT OF HAVEASPOT BOOKING FEES ACTUALLY RECEIVED BY HAVEASPOT FROM BOOKINGS OF YOUR SPECIFIC LISTED PREMISES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

10.3 Basis of Bargain

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS CLAUSE 10 ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN HAVEASPOT AND THE VENUE. HAVEASPOT WOULD NOT BE ABLE TO PROVIDE THE PLATFORM ON AN ECONOMICALLY VIABLE BASIS WITHOUT SUCH LIMITATIONS.

10.4 Exclusion of Liability

This Clause 10 applies to the fullest extent permitted by applicable law. Nothing in this Agreement limits or excludes liability for death or personal injury caused by Haveaspot’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Haveaspot Ltd and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees) that arise from or relate to:

  • (a) Your breach of this Agreement, including any representations or warranties made herein (including your data protection obligations under Clause 3.11 and Clause 18).
  • (b) Your Venue Content, including claims of inaccuracy or infringement.
  • (c) Your use of the Platform in violation of this Agreement or applicable law (including data protection laws).
  • (d) Any injury, death, damage, or loss occurring at your Listed Premises in connection with a Booking facilitated by the Platform.
  • (e) Your interactions or disputes with any Booker (subject also to the specific indemnity in Clause 17.5).
  • (f) Your failure to comply with applicable laws, regulations, or licensing requirements (including tax and VAT obligations applicable to the operation of the Listed Premises or your business).
  • (g) Your provision or sale of alcoholic beverages at the Listed Premises.
  • (h) Your use of Stripe Services or issues arising from your Stripe Connect Account.

12. Non-Circumvention

You agree not to use the Platform or information obtained from it to identify Bookers and then complete a booking or transaction for your Listed Premises independent of the Platform in order to circumvent the obligation to pay the Haveaspot Booking Fee or for any other reason. A breach of this clause is considered a material breach and may result in immediate account termination and potential claims for damages, including the value of the circumvented Haveaspot Booking Fees.

13. Amendments

Haveaspot reserves the right to modify this Agreement at any time. If we make material changes, we will provide you with notice (e.g., by email, notification on the Platform) at least 30 days before the changes become effective. Your continued use of the Platform after the effective date of the changes will constitute your acceptance of the revised Agreement. If you do not agree to the changes, you must stop using the Platform and terminate your account before the changes take effect. For the avoidance of doubt, any modifications to our fees, the Cancellation Policy, or other financial terms will apply strictly prospectively to Bookings confirmed after the effective date of the revised Agreement. Venues are not entitled to any retroactive financial redress, refunds, or compensation for differences between prior and updated terms.

14. General Provisions

14.1 Entire Agreement

This Agreement, together with the Privacy Policy referenced herein, constitutes the entire agreement between Haveaspot and the Venue regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.

14.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed from this Agreement. The remaining provisions shall continue in full force and effect.

14.3 No Waiver

No failure or delay by Haveaspot in exercising any right, power, or privilege under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

14.4 Assignment

You may not assign or transfer this Agreement or any of your rights or obligations hereunder without the prior written consent of Haveaspot. Haveaspot may assign or transfer this Agreement, in whole or in part, without restriction.

14.5 Notices

Notices to Haveaspot should be sent to the address provided in this Agreement or via designated contact methods on the Platform. Notices to the Venue will be sent to the email address associated with the Venue’s account or via notifications on the Platform.

14.6 Relationship

Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute any party the agent of another party (except for Haveaspot’s limited non-exclusive agency role in facilitating bookings as described), or authorise any party to make or enter into any commitments for or on behalf of any other party.

14.7 Booker Terms of Service

You acknowledge that individuals or entities booking Listed Premises through the Platform (“Bookers”) are subject to a separate agreement governing their use of the Platform and services (the “Booker Terms of Service”). While your agreement with Haveaspot is governed solely by this Venue Service Agreement, you are encouraged to familiarise yourself with the Booker Terms of Service to understand the terms under which Bookers interact with the Platform and your Listed Premises listing. For the avoidance of doubt, Haveaspot is not a party to the rental contract formed between the Venue and the Booker.

15. Dispute Resolution Between Haveaspot and Venue

15.1 Internal Complaint Handling

Should a dispute arise between you (the Venue) and Haveaspot concerning this Agreement or the Platform services (excluding disputes solely between Venue and Booker, addressed in Clause 17), you agree to first raise the issue through Haveaspot’s designated internal complaint handling system via support@haveaspot.com. Haveaspot will acknowledge receipt and endeavour to address the complaint in a reasonable timeframe.

15.2 Good Faith Negotiation

If the dispute remains unresolved after exhausting the internal complaint system, both parties agree to attempt to resolve the dispute amicably through good faith negotiation between authorised representatives for a period of at least 21 days from the date one party notifies the other in writing that the negotiation period has commenced.

15.3 Mediation

If the dispute is not resolved through negotiation within the specified period, the parties will consider resolving the dispute by mediation in good faith before commencing litigation, for example, in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure or through another mediation provider or procedure mutually agreed upon by the parties in writing. Unless otherwise agreed, the parties shall share the mediator’s fees equally. Engaging in mediation is encouraged but does not prejudice either party’s right to initiate court proceedings if mediation does not result in a settlement.

15.4 Court Proceedings

Nothing in this Clause 15 shall prevent either party from initiating court proceedings pursuant to Clause 16 below if the dispute is not resolved through the steps above, or from seeking injunctive or other urgent relief from the courts at any time.

16. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation.

17. Disputes Between Venues and Bookers

17.1

You acknowledge and agree that any booking contract is formed directly between you (the Venue) and the Booker. Haveaspot is not a party to that contract.

17.2

Disputes may arise between Venues and Bookers regarding Bookings, the Listed Premises, or the conduct of either party. You agree to attempt to resolve any such disputes directly with the Booker in the first instance in a fair and timely manner.

17.3

Haveaspot has no obligation to mediate, arbitrate, adjudicate, or otherwise resolve disputes between you and any Booker. While Haveaspot may, in its sole discretion, provide communication tools or offer limited, non-binding assistance or facilitation, it is not responsible for the outcome of any such dispute.

17.4

You acknowledge that Bookers, as consumers, may have access to Alternative Dispute Resolution (ADR) schemes for resolving complaints. Providing this information does not constitute an agreement by Haveaspot to participate in, or bear the costs of, any ADR process relating to a dispute between you and a Booker.

17.5 Indemnity for Disputes and Costs

You agree to fully indemnify, defend, and hold harmless Haveaspot Ltd and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, awards, costs, and expenses (including, without limitation, reasonable legal fees, court costs, ADR provider fees, administrative costs, investigation costs, and any compensation, refunds, or settlements paid by Haveaspot, whether mandatory or discretionary) arising out of, relating to, or in connection with any dispute, complaint, claim, or proceeding between you and a Booker, regardless of whether Haveaspot becomes involved (voluntarily or otherwise) in such dispute or proceeding. This indemnity obligation is in addition to, and does not limit, any other indemnification obligations set forth in this Agreement (including Clause 11).

18. Data Protection

18.1 Roles and Compliance

Both Haveaspot and the Venue acknowledge that they will each process Personal Data in the course of providing and using the Platform and services under this Agreement. Each party shall comply with its respective obligations under applicable UK data protection laws (including the UK GDPR and Data Protection Act 2018).

18.2 Independent Controllers

For the purposes of this Agreement, it is acknowledged that Haveaspot and the Venue typically act as independent Data Controllers for the Personal Data they respectively process. This Agreement does not create a joint controller or processor relationship unless explicitly stated otherwise in a separate written agreement.

18.3 Haveaspot’s Processing & Privacy Policy

Haveaspot processes Personal Data relating to Venue representatives and potentially Bookers for purposes including platform operation, service provision, payment facilitation coordination, communication, analytics, and compliance with legal obligations. Haveaspot’s collection, use, storage, and sharing of Personal Data are governed by its Privacy Policy, which forms part of the overall legal framework governing your use of the Platform. You are required to review and acknowledge the Privacy Policy.

18.4 Security Measures

Haveaspot implements and maintains appropriate technical and organisational security measures designed to protect the integrity and confidentiality of the Personal Data it processes as a Data Controller.

18.5 Venue Responsibility

You (the Venue) remain solely responsible for ensuring your own processing of Personal Data (including any Booker data accessed via the Platform) complies with applicable data protection laws, as further detailed in Clause 3.11. This includes determining your own legal basis for processing, providing necessary privacy information to individuals, implementing appropriate security measures for data you control, and handling data subject requests directed to you.

18.6 Indemnification Clarification

For the avoidance of doubt, the indemnity provided by you in Clause 11 of this Agreement extends to any losses, claims, damages, expenses, or liabilities incurred by Haveaspot arising from or in connection with your (the Venue’s) breach of applicable data protection laws or your data protection obligations under this Agreement (including Clause 3.11 and Clause 18.5).

Appendix A: Information Regarding Stripe

Haveaspot utilises Stripe for payment processing services. By using the Haveaspot Platform and agreeing to this Service Agreement, you also agree to be bound by Stripe’s terms and conditions.

Who is Stripe? Stripe is a global technology company that builds economic infrastructure for the internet. Businesses of every size use Stripe’s software to accept payments and manage their businesses online.

Stripe’s Role: Stripe acts as the payment processor for transactions conducted via the Haveaspot Platform. When a Booker pays the Total Fee, the payment is processed directly by Stripe and held in the Venue’s Stripe Connect Account before being partially debited for Haveaspot’s fee and the remainder paid out to the Venue’s linked bank account. Haveaspot does not process these payments directly or hold these funds.

Regulatory Status in the UK: Stripe Payments Europe, Ltd. is regulated as an Electronic Money Institution. In the UK, Stripe operates through its UK entity, Stripe Payments UK Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 (Firm Reference Number: 900461) for the issuing of electronic money and provision of payment services.

Your Relationship with Stripe: You must establish a direct contractual relationship with Stripe by creating a Stripe Connect Account and agreeing to their terms, including the Stripe Connected Account Agreement (available on Stripe’s website). You are responsible for providing accurate information to Stripe and completing their verification processes.

Disclaimer: Haveaspot is independent of Stripe and is not responsible for Stripe’s services, actions, omissions, or any issues arising from your use of your Stripe account or Stripe Services. Any queries regarding payment processing, payout timings, account holds, or data security related to payments should be directed to Stripe support.

Haveaspot Ltd is registered in England and Wales | Company Number: 15535913 | Registered Office: The Cleve, Mantle Street, Wellington, Somerset, United Kingdom, TA21 8SN | Direct Contact: hello@haveaspot.com